Hello Cathy. Thank you for providing the information. I would request you to follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate your AVG Protection program please follow the instructions mentioned in this link: http://bit.ly/1FKGRZI .
Please feel free to contact us should you need any further assistance.
Hello Cathy. May I know which AVG program you are trying to download and install?
While trying to register my product my computer froze and needed to be restarted. I had already entered my registration information, including code. Now that my computer is back up I can not proceed with download because it says that my product code is already entered for another product. How can I get back to the download screen and get this started?
Hello Cathy. May I know which AVG program you are trying to download and install?