I down loaded the Free AVG, I liked it and then went a puchased a paid version, the system wont le me down loadi it to my surface pro, I've made thrtee calls to tech' support and they are unable to assist?
Any advice other than to remove and install a competitor anti virus?
Hi Danny, we apologize for the inconvenience caused. I have checked our records and I can see that you have purchased AVG Protection for your computer. May I know the operating system installed in your surface pro? If it is a Windows operating system, you can remove AVG Free and install AVG Protection. Please follow the steps in this article to uninstall AVG Free ( http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG ) and then install AVG Protection ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection ) in your computer. Please do not hesitate to get back to us for further assistance. Thank you.