Downloaded trial PC tune up. UNAUTHORIZED UNLIMITED RENEWAL

AVG Performance
3

Joanne, you have been charged for the auto renewal of AVG Tune Up - Unlimited (1 year subscription).

We are facing an issue with the downloading package and we are working hard.

Please be patient till the issue gets fixed.

1
what is going on with my PC TUNE UP software that I did not authorize paid by Pay Pal and that I cannot download and install. I keep getting error message 0xe001f94e? 
2
Joanne, you have been charged for the auto renewal of AVG Tune Up - Unlimited (1 year subscription).

We are facing an issue with the downloading package and we are working hard.

Please be patient till the issue gets fixed.