Dri*avg technol shannon, co. ie

Hi Katharina,

We acknowledge your refund request. However, upon checking our records, we're unable to locate the charges.
An email has been sent to you requesting few info. Please revert to us via email with the info to locate the order.

According to my recent credit card statement, I made a payment to "DRI*AVG TECHNOL SHANNON, CO. IE".
Unfortunately, I am not aware of having made this payment.
Can I just cancel this payment?
Thanks

Hello Mahnoor,

We will help you to get refund for the charge.

Please send your query through a private post in order locate your account.

Hi Katharina,

We acknowledge your refund request. However, upon checking our records, we're unable to locate the charges.
An email has been sent to you requesting few info. Please revert to us via email with the info to locate the order.

I have got the same issue but the amount £34.99 has been taken with the description of DRI AVG technology Irland. However, I am not aware of this payment. Can you please help me getting my money back.
Kind regards