I understand this must be upsetting. I have checked your account and don't see any charge made recently.
I have sent you an email, please provide the proof of purchase of the recent charge to locate the details and assist further.
So I just checked my transactions and apparently I made a transaction to this "DRI AVG TECHNOLOGIES ORDERFIND" with the value of 39,66€.
What is this? I haven't bought any of the aditional services provided besides the free version so why was I deducted this amount?
Expecting an explanation.
Thanks in advance,
Best regards,
Vasco Correia
Vasco, you must have received an email from our community team.
Please check your email and send us the proof.
Did you recieve the email?
Hello Vasco,
I understand this must be upsetting. I have checked your account and don't see any charge made recently.
I have sent you an email, please provide the proof of purchase of the recent charge to locate the details and assist further.
Hello Bhuvaneswar,
Thank you for the quick answer.
I have replied to the email you sent me since I can't post a file in here.
Thanks in advance,
Best regards.
Vasco, we haven't received any email.
Please resend the email with proof of purchase, we will check the same and assist you further.
I did but but when I answered the email, it said that it is a no reply email. But i will send it again.