Hello
According to my recent credit card statement, I made a payment to "Dri AVG Technologies orderfind IE".
I was charged $69.99 on my account that I did not authorize from DRI*AVG Technologies. Need a refund and support.
Thank you
Hello Stefania,
We acknowledge your refund request.
You have been charged 69.99 EUR for AVG PC TuneUp (1 computer) as auto-renewal was enabled for its initial purchase. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know about this renewal process. This also contained information on how to cancel your Subscription.
Do you still wish to get a refund for this renewal?
Stefania, we realize the situation.
Let me explain this for you. The charges of 5.99 EUR is for the renewal of your monthly subscription 'AVG Internet Security multi-device'. Auto-renewal was already cancelled and you will not be charged in future for this subscription.
We have initiated a refund of your AVG PC TuneUp subscription in the amount 69.99 EUR and sent you an e-mail confirming the same.
If we can be of more help, please never hesitate to let us know.
Hello Stefania,
We acknowledge your refund request.
You have been charged 69.99 EUR for AVG PC TuneUp (1 computer) as auto-renewal was enabled for its initial purchase. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know about this renewal process. This also contained information on how to cancel your Subscription.
Do you still wish to get a refund for this renewal?
Yes, please
I usually pay in instalment.
I'm afraid I was mistaken
I apologize. I think I know
I have:
AVG Internet Security (Multidispositivo) 5,99 €
AVG PC TuneUp
Abbonamento di 2 anni, 1 computer
Fatturazione biennale
License Number: TOGHG-OO24M-BHECP-QPD3Y-EEFHQ-EQ99O
69,99 €
I panicked I canceled both…