Hello Mike,
We apologize for the inconvenience.
On checking your account, we could see that you have been charged £64.99 for the renewal of AVG Secure VPN on 3/29/20.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions).
When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
I nearly had a heart attack to find a direct debit for £64,99 taken from my extremely limited funds on 31-3-2020 for what I dont know except it says DRI*AVG Technologies???
I do not know what this is for, had no warning and as I have lost my job right now due to the virus it's all I can do to feed myself.
Could someone at AVG please explain what this is and when I authorised it please.
Hello Mike,
We apologize for the inconvenience.
On checking your account, we could see that you have been charged £64.99 for the renewal of AVG Secure VPN on 3/29/20.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions).
When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?