Hello Kevan,
I will help you with the necessary information on this charge.
We do not see any recent charge taken from your email address xxxxxxxx@live.co.uk.
However, we see that you have another AVG account registered under the email address xxxxxxxxxxxxx@poo-guard.com.
You have been charged for the automatic renewal of AVG Internet Security Unlimited under this account.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you wish to get refund for this renewal?
This seems to be a recurring theme, people getting charged for something they have not wanted.
With out providing details, yet STILL being charged! Not acceptable, Mud & Walls spring to mind.
You have taken payment of £59.99 on the 17th January, I confirm I do not want this product and require you to fully refund this amount to my credit card account. Also I do not give you permission to keep any financial details. I require you to resolve this matter ASAP. Regards.
Thank you for coming back to so quickly…
We have issues with the Poo-guard account, the domain is lost at the moment and we are active in trying to get this back, this will be the reasoning behind not receiving your suggested email?
Yes please I will appreciate your refunding in full my money directly to the card you have taken the payment from, please note that the card is my personal card and not the card for the business.
Thank you for your intervention, and look forward to receiving my refund.
Kind Regards