Hi Ivan,
We acknowledge your refund request.
However, upon checking your account, we're unable to locate the charge. Hence, an email requesting few info has been sent to you.
Please revert to us via email with those info to proceed further.
If you're concerned about the subscriptions section in AVG account, then please accept our apologies for the inconvenience.
There is an ongoing issue with AVG account & the concerned team is working on it to fix it shortly.
Regarding the charge, you might have subscribed to AVG earlier using your old/alternate email & it would have been enrolled to automatic renewal during the time of purchase.
I have a bill after DRI*AVG Technologies for 49.99.
I haven't been able to use my computer because I just moved and didn't notice till now (it's not even been 30 days) I tried to get a refund through the website, but it shows me I don't have any subscriptions, I don't have any knowledge of ever accepting to pay an Internet Security service,and I saw other people making the same claim,and the admins saying to make different posts for this very issue to get a solution. So here it is.
What should I do?
Hi Ivan,
We acknowledge your refund request.
However, upon checking your account, we're unable to locate the charge. Hence, an email requesting few info has been sent to you.
Please revert to us via email with those info to proceed further.
If you're concerned about the subscriptions section in AVG account, then please accept our apologies for the inconvenience.
There is an ongoing issue with AVG account & the concerned team is working on it to fix it shortly.
Regarding the charge, you might have subscribed to AVG earlier using your old/alternate email & it would have been enrolled to automatic renewal during the time of purchase.