Hi Neil,
We're glad to help you with the information.
Upon checking our records, we see that your concern (Ticket # 08562409) has been escalated to our next level of support, as you've mentioned.
The logs are being analyzed & you will be heard from the concerned team at the earliest. We request you to allow some more time.
Thank you for your understanding in advance!
hello I was on chat the other day with an AVG rep, who couod not fix my problem despite taking remote control on computer, I was advised an AVG senior tech would be in contact to help, after uploading files etc, but Ive not seen anything via email etc.
Any idea how long you wait normally for further support
Hi Neil,
We're glad to help you with the information.
Upon checking our records, we see that your concern (Ticket # 08562409) has been escalated to our next level of support, as you've mentioned.
The logs are being analyzed & you will be heard from the concerned team at the earliest. We request you to allow some more time.
Thank you for your understanding in advance!