Hello Eunice,
We'd be glad to clarify this and help you with the refund request.
You have been charged 59.99 EUR for the renewal of AVG Secure VPN on April 19, 2019. The information regarding this renewal was sent to you on March 20, 2019 and not today. The renewal notification email contains information on "How to cancel your subscription" before being charged by AVG. We can assure you that we have not processed any unauthorized payments from your card or account.
Do you still wish to have a refund for this renewal?
This morning very early I received a MSG that am AVG product will be renewed and they took money from our Account without any authorization. Later I received a MSG that AVG renewed something.
Without any confirmation and advertise I suppose that it is not legal to do it. So I want to ask immeidate
reimborsement, as I don't even use this product. Somebody had same experience and how do you solve.
Hello Eunice,
We'd be glad to clarify this and help you with the refund request.
You have been charged 59.99 EUR for the renewal of AVG Secure VPN on April 19, 2019. The information regarding this renewal was sent to you on March 20, 2019 and not today. The renewal notification email contains information on "How to cancel your subscription" before being charged by AVG. We can assure you that we have not processed any unauthorized payments from your card or account.
Do you still wish to have a refund for this renewal?