E-mail messages not downloading

AVG e-mail protection is preventing my messages from downloading into Ourlook.  As soon as I disable the e-mail protection, they download immediately.

Hello Coleen,

We are sorry for the inconvenience caused.
May I know the name of AVG program that you have installed and mention whether it is free, trial or paid version?
We request to perform the repair of AVG once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and check whether the issue persists.

Hello Coleen,

We are sorry for the inconvenience caused.
May I know the name of AVG program that you have installed and mention whether it is free, trial or paid version?
We request to perform the repair of AVG once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and check whether the issue persists.