Paul,
We do understand your concern, we apologize for the difficulties. We have see that your AVG Internet Security which is valid till 2017 is active. We suggest you to ignore that renewal email of the subscription ends in Nov- 2016. We have cancelled the auto renewal of this subscription so that you won't get charged in future. In case, if you have been charged for AVG, please do let us know, we will certainly help you to get refund. Thank you!
Paul,
Thank you for reaching out to us with your concerns. We could see that you have AVG Internet Security (1 computer) valid until 2019 , AVG PC TuneUp (1 computer) up to /2017 and another active program of AVG Internet Security (1 computer) which is going to expire soon. That's why you have received the renewal notification again and let us know the number of device you have. Thank you.
Hi more problems, I just got a renewal advice but it is somewhat more than you promised to renew for, so are you going to give me the same deal or do I go somewhere else.
Oh …k what does this actually mean, all I want is to have protection at the price you offered and I accepted months ago, I think that it was $107, or there abouts for two years, can you arrange that
You sent me an email which raised a number of questions and I need answers. I have just renewed for two years, your email suggests that I must renew from 16 November, please explain
Oh …k what does this actually mean, all I want is to have protection at the price you offered and I accepted months ago, I think that it was $107, or there abouts for two years, can you arrange that
look up there fund rules as your time for a refund is limited.
take your $ and RUN
Oneal,
We are sorry to hear about the inconvenience caused. Therefore all feedback from our customers is important to us.
link removed, If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Hello Paul,
Thank you for providing the information. Upon checking with your account we have confirmed that you have AVG Internet Security(1 computer) which will going to expire on 2016.11.12 .Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. Upon checking with your account we can see that you have been applied for refund for AVG Internet Security and it has been sucessfully processed on the date of 2016.09.29 . We can confirmed that you have only one active product which going to expire on 2016.11.12 . Feel free to contact us for further assistance. Thank you.
Paul,
Thank you for reaching out to us with your concerns. We could see that you have AVG Internet Security (1 computer) valid until 2019 , AVG PC TuneUp (1 computer) up to /2017 and another active program of AVG Internet Security (1 computer) which is going to expire soon. That's why you have received the renewal notification again and let us know the number of device you have. Thank you.