Email does not work wityh VPN

General discussion
4

Hi Hugh,

We are sorry to hear this.

Please disable the VPN and try to send the email again.

If the issue persist, try to change the location in the VPN and check for the issue again.

Refer this article to get more troubleshooting steps for sending emails  https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email

Keep us posted.

5

I have tried everything you suggested but the result is always the same.

1

I am using the latest version of VPN. When it is enabled my email client (SPARKLIGHT) does not send emails. It says it was sent but it hasn't…

2

Hi Hugh,

We are sorry to hear this.

Please disable the VPN and try to send the email again.

If the issue persist, try to change the location in the VPN and check for the issue again.

Refer this article to get more troubleshooting steps for sending emails  https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email

Keep us posted.

3

Thank you for updating the status.
We appreciate your efforts and request you to get connected with our additional support who can investigate further.
An email instruction has been sent which will help you to get connected with them.