Email Protection - wipes outlook emails out on Exchange

AVG Protection
3

AVG AntiVirus Free Edition with these installed components:  AVG Advisor, Anti-Rootkit, anti-spyware, identity protection, Outlook, PC Analyzer, Personal Email Scanner, Resident Shield, and Surf-Shield. 

Version:  16.51.7497
Framework version:  1.62.1.59918
Setup version:  1.62.1.59917

I do not remember seeing any popups about blocking anything.
User-added image

6

Hello Greg,
We regret for the inconvenience caused. Could you please let us know the AVG program installed on your PC and have you received any blocking popup from the AVG program? If so please provide us with the screenshot so that we could analyze the issue for you.
Thank you.

7

I tried that however the same issue is occuring.  What else can I try?  This worked previously up to about 3 weeks ago and now the body is wiped out.  I found someone else on the community board that just had to disable this too because they had the same issue. 

Thanks,
Greg

1

I have had to disable my email protection becuase of a recent update where every email that goes through Microsoft's Exchange gets wiped out totally other than the header information.  I can see who sent the email, when it came, the subject, but the body will be gone.  How can I get this fixed becuase I would like to use the email protection like I was previously. 

Thanks,
Greg

5

Hello Greg,
We regret for the inconvenience caused. Could you please let us know the AVG program installed on your PC and have you received any blocking popup from the AVG program? If so please provide us with the screenshot so that we could analyze the issue for you.
Thank you.

2

I tried that however the same issue is occuring.  What else can I try?  This worked previously up to about 3 weeks ago and now the body is wiped out.  I found someone else on the community board that just had to disable this too because they had the same issue. 

Thanks,
Greg

4

Hello Greg,
We are sorry to know about the inconvenience caused. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.