Email shield alert

Mac products
9

So…? it's pretty annoying!

11

Thank you for your patience Cris,
We request you to open AVG -> download all emails from Mac Mail -> locate the concrete e-mail and permanently delete it.
You can also delete these messages permanently from the email server (web mail).
Regards,
Alok.

10

Cris, 
The e-mail you are trying to download/open may contains malicious script. We request you to remove infected e-mail from the server (e.g. via webmail - open email via your browser) and check with the status.

8

Hello Cris,

Thank you for the screenshot provided in this https://support.avg.com/answers?id=9060N0000000XL8 post.
This looks like a false positive. Hence, we are escalating to senior team for getting suggestions.
Keep checking this post to know about the status. Your patience is much appreciated.

1

how do I get rid of this? happens EVERY time I open email. Same message. Restarted, scanned, nothing works.

2

Hello Cris,

Thank you for the screenshot provided in this https://support.avg.com/answers?id=9060N0000000XL8 post.
This looks like a false positive. Hence, we are escalating to senior team for getting suggestions.
Keep checking this post to know about the status. Your patience is much appreciated.

5

Thank you for the information.
Let me check this with my senior team and get back to you.
Your patience is much appreciated.

6

problem: the error message does not tell me which server the email is being delivered to… I download 4 diff email accounts through my Mac Mail. I don't have time to hunt it down and figure it out and log in online. It never shows up in any mailbox. It just says that it has detected a problem and removed it. And it happens EVERY time I open Mac Mail. And it's the SAME email.

7

Thank you for your patience Cris,
We request you to open AVG -> download all emails from Mac Mail -> locate the concrete e-mail and permanently delete it.
You can also delete these messages permanently from the email server (web mail).
Regards,
Alok.

3

So…? it's pretty annoying!

4

Cris, 
The e-mail you are trying to download/open may contains malicious script. We request you to remove infected e-mail from the server (e.g. via webmail - open email via your browser) and check with the status.