Email ssl certificate fail

AVG Protection
6

Hello Joe,
We are sorry to hear this. Please try to disable AVG Free Anti virus using this article ( http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode ) and check if your email client works fine.
Please get back to us for further assistance regarding AVG.
Thank you.

1

Ever since the new program update I can not access my email using Eudora. I tried to import the certificate but it still fails on unknown error

2

Joe,
Thank you for checking it for us. We would request you to disable scanning of e-mails using SSL encryption.
To disable SSL scanning, navigate through this path on your AVG program: "AVG Internet Security> Menu > Settings > Components > Email protection > Customize > SSL scanning > uncheck "Scan SSL connections" option".

3

Email works fine when AVG is disabled.

4

Joe,
We would like to appreciate your efforts and patience to resolve the issue. We are so glad your issue is resolved now, feel free to let us know if you require any further assistance.

5

Hello Joe,
We are sorry to hear this. Please try to disable AVG Free Anti virus using this article ( http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode ) and check if your email client works fine.
Please get back to us for further assistance regarding AVG.
Thank you.