Emails being sent to junk folder that are ok

AVG Protection
4

Hi Karen, by which method you are accessing your email? Are you using Outlook or accessing email normally via any browser? Let us know the details. Thanks.

1

I have 3 people whose emails are being sent to junk folder which are not junk and has only been happening the last month and i have had AVG for a few months.  I have added them into the white list where i am suppose to in AVG and they still going to junk?

2

If you are using Outlook you can see the steps as mentioned at http://bit.ly/1FWpFAm. Thanks.

3

Hi Karen, by which method you are accessing your email? Are you using Outlook or accessing email normally via any browser? Let us know the details. Thanks.