Emails on Mozilla Thunderbird

AVG Protection
15

Hello John,
We are sorry for the delay in responding. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1.Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the "AVG SysInfo tool".
2.Run the downloaded tool.
3.Click "Accept" to confirm the license agreement, and then click "Continue".
4.Once the screen Output created is shown, fill in any additional details, or click "Attach" if you want to attach any additional files, such as screenshots. I request you also to attach sample email(sent/received) which does not contain the AVG certification note.
5.Click "Send", fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Thank you.

11

Thanks Alan, however that has already been set up.

13

Rajarajan, Thankyou, my AVG is now back and the e-mail protection is working . However, there is no certification on my emails to say AVG checked. I am using the latest Thunderbird and I am sure I have had the AVG certification shown on both incoming and outgoing messages?

14

Hello John,

We appreciate your patience.
May I know the email provider that you have configured to AVG Email scanner and also provide the details of AVG configuration. Could you please confirm whether you have followed these steps in the article :
http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-email-scanner-for-Gmail

Please feel free to contact us.
Thank you.

12

Aravind, Unfortunatly all that has happened is an error message saying that email protection is not fully operational?

1
How do I attach to my emails the avg check sign
2
John, Bring up the AVG User Interface -> Options -> Advanced Settings -> Email Protection -> Email Scanner -> Certification. 
AVG Guru
8
Hello John,
We are glad to hear that email protection feature is working. We appreciate your valuable efforts. I request you to open the AVG User Interface -> Options -> Advanced Settings -> Email Scanner and please check if the scanning options for both incoming and outgoing emails are set up. And then click on 'Certification' menu to check for the settings. Thank you.
10

Hello John,
Thank you for choosing AVG product for your pc.
To set up email scan for your email client please have a look at the following article http://avgread.me/1IQNTtU and http://avgread.me/1gtWgmT and follow the steps given in it…
Please feel free to contact us for any further assistance. Thank you.

7
Hi Rajendra,
I have been through the steps in your link,three or four times.
I am using Thunderball through Virgin Media which used to be NTL World.
Salut
John
5
Hi Rajarajan, yes, all that has been done, but still no AVG certificate.
3
John,
we request you to try repair installation of AVG program once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and try setting up the email scanner.
4
Rajarajan, Yes , I have tried the "fix now" button several times, the 'do you want to connect to AVG' box appears, then mothing?
6
Hello John,
We are sorry for the delay in responding. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1.Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the "AVG SysInfo tool".
2.Run the downloaded tool.
3.Click "Accept" to confirm the license agreement, and then click "Continue".
4.Once the screen Output created is shown, fill in any additional details, or click "Attach" if you want to attach any additional files, such as screenshots. I request you also to attach sample email(sent/received) which does not contain the AVG certification note.
5.Click "Send", fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Thank you.
9
Hello John,

Thank you for checking that and providing the information.
In this case, we have escalated this to our higher level team and we are awaiting for the suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.
16

John, Bring up the AVG User Interface -> Options -> Advanced Settings -> Email Protection -> Email Scanner -> Certification. 
AVG Guru