Hello Robert,
I will help you with the refund.
I see from your record that you have been charged for the automatic renewal of AVG Internet Security.
Please note that the automatic renewal can be disabled safely up to 16 days prior to the current expiration date. If the cancellation attempt takes place 15 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
It seems that was happened in this case.
Shall we go ahead with the refund for this recent renewal?
I thought I had clicked on the cancel button for my renewal yet I have recieved a confirmation that I have been billed for my renewal. How do I reverse this without disputing with the credit card co.
Hello Robert,
I will help you with the refund.
I see from your record that you have been charged for the automatic renewal of AVG Internet Security.
Please note that the automatic renewal can be disabled safely up to 16 days prior to the current expiration date. If the cancellation attempt takes place 15 days or less prior to the renewal date, it might at times happen that the renewal amount will still be charged and the license will be renewed.
It seems that was happened in this case.
Shall we go ahead with the refund for this recent renewal?