Hello John,
We realize the situation. This is not we want our customers to experience.
We will go ahead and escalate the case to our senior team who can analyze this for you. Hence, sent you an e-mail requesting diagnostic information from your PC. Please follow the steps in the e-mail and send us the information. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
Preview of my issue.
Application rules change from my preferred "Ask" selection to "Auto detect" by itself.
AVG suggested me to reinstalled (clean installation) the program witch i did and seemed to work until I updated to the newest NVIDIA drivers witch the rule change to auto detect after the restart. I was pretty annoyed that i have to fix all the rules that auto detect changed. A week later (today) Windows 10 had an update and again after the restart the rules changed again to Auto update from Ask by itself. This time i was aware the issue and i changed the rule to Ask as soon as the windows started up.
Can you guys make that option to stay to ASK on our request and not on whenever the program detect new driver, major update or new hardware?
As I said before AVG is a great and secure software but that issue may push me to look somewhere else.
Thank you.
Application rules change from my preferred "Ask" selection to "Auto detect" by itself.
AVG suggested me to reinstalled (clean installation) the program witch i did and seemed to work until I updated to the newest NVIDIA drivers witch the rule change to auto detect after the restart. I was pretty annoyed that i have to fix all the rules that auto detect changed. A week later (today) Windows 10 had an update and again after the restart the rules changed again to Auto update from Ask by itself. This time i was aware the issue and i changed the rule to Ask as soon as the windows started up.
Can you guys make that option to stay to ASK on our request and not on whenever the program detect new driver, major update or new hardware?
As I said before AVG is a great and secure software but that issue may push me to look somewhere else.
Thank you.
Hello John,
We realize the situation. This is not we want our customers to experience.
We will go ahead and escalate the case to our senior team who can analyze this for you. Hence, sent you an e-mail requesting diagnostic information from your PC. Please follow the steps in the e-mail and send us the information. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.