Hello Joe,
We're sorry for the inconvenience caused. We'll certainly look into this & help you.
Firstly, as we're unable to access the images you've attached, we request you to share them again.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, please temporarily disable the individual shields/components of your AVG Internet Security as mentioned in this article & check which shield/component is causing this issue.
Keep us updated.
Another issue I forgot to mention, the link to the article I was requested to read does not seem to work. Here is a screenshot of what I keep getting when I click on the link.
Joe, we regret the inconvenience caused.
Regarding the attached article, as I checked it is working from our end. If you don't mind, please copy the link address, paste on your other browser and check if it helps.
We've sent you an email that offered free additional support to investigate and resolve this issue further.
Please check for the email and revert to us.
We look forward to resolving this matter for you without further delay.
Thanks for your understanding in advance.
Thank you for sharing the screenshots.
I request you to follow the steps below and let us know the status.
- Open the AVG Internet Security > Click on the Web & Email tile > Enhanced Firewall options > Network profiles > make sure your Wireless network and a wireless printer are selected as a private connection "I trust this network".
- Please follow the steps mentioned in this article to configure the system rules and enable all the permission in a private connection.
- Once it done, get back to the home screen and go to ☰ Menu ▸ Settings.
Select Full protection ▸ Remote Access Shield in the left panel.
Tick the box next to Block all connections except the following.
Under Block all connections except the following, click Add.
Enter a trusted IP address or IP range, then click Allow. Added connections appear below the Add button.
If you face any technical difficulties or need more assistance, please let us know, we will help you with the additional support.
Hello Joe,
We're sorry for the inconvenience caused. We'll certainly look into this & help you.
Firstly, as we're unable to access the images you've attached, we request you to share them again.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, please temporarily disable the individual shields/components of your AVG Internet Security as mentioned in this article & check which shield/component is causing this issue.
Keep us updated.