Hello Rose,
We apologize for the inconvenience caused. On verifying your records with us, the products located are "AVG Performance multidevice (1 year subscription)" and "AVG Protection multidevice (1 year subscription)". To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG programs by following the instructions in http://avgread.me/19OHofR .Feel free to let us know the status. Thank you.
Bought a new computer with windows 10 and I got a new AVG also, wanted everything new, and there is an error code 0xe001f921. Will not let me unistall and try again.
Hello Rose,
We apologize for the inconvenience caused. On verifying your records with us, the products located are "AVG Performance multidevice (1 year subscription)" and "AVG Protection multidevice (1 year subscription)". To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG programs by following the instructions in http://avgread.me/19OHofR .Feel free to let us know the status. Thank you.