Err_ssl_version_or_cipher_mismatch

General discussion
8

Hi Sarath,
same problems:
I run the clear; ok; but when I run remover and the installer, I got same result (Descrizione: Impossibile trovare il file specificato.Codice di errore: 0xE001003D)
Have any other suggestion, please gimme one,
Thanks,
Andrea

7

Hi Akash, unfortunately the problem isn't yet been solved: although I followed all the steps suggested to add chrome.exe to exception, if I remove all flags (resident shields, scheduled scan, software analisys and online shields) AVG tells me thats is impossible modify the exception and remind me to these page http://www.avg.com/it-it/app-issue?A=W0g6IEw9QU1VQTctVEhJN0gtUUhTSlUtUTZSVVAtUUJZU08tVyBJPTc2LTExODYzMTMxMDk1IExORz1pdCBWPTIwMTYwODAxMyBPU1Y9NS4xLjI2MDAgT1M9V1hQSFg4NiBTU1A9My4wIE1JRD0wZmRjZDI3NWQwMTFhMjVmZDgzZjM3YThmMzQ4MjgyMC02YzgwYzQwZDgyOWRkM2YzNzZlNWYwZTc4YjBjMjQxYmI4NzY5ZWNlIEJFPTI5OCBBST0wIFBSVFlQRT05MiBMVD00IFVJRD0gQUlEPSBBQ0NJRD0wIFNJRD0xMzQ5&act=1&err=-536805307
And if I flag on just one of the others (ex. scheduled scan), AVG It puts properly chrome.exe to exception but dont solve the problem…
Please give me other advice,
Thanks a lot,
Andrea

6

Hi Andrea,
We apologize for the inconvenience this has caused you. Could you please confirm if you have tried adding the Google Chrome to your exceptions? Please add chrome.exe to exceptions and check. Here is a link with the steps to add it to exceptions : http://avgclick.me/AddException
Thank you!

1

Hi, by many time I cannot load certain https web site in chrome browser and appear ERR_SSL_VERSION_OR_CIPHER_MISMATCH
and in details:
Client and server dont support cryptography or a common ssl protocol version …
I tried to solve this problem using the trick mentioned in ssl errors after installing AVG | AVG 
Unfortunately both action dont work: please give me any other advice.
Thanks in advance,
Andrea

3

Hi Andrea,
We regret the inconvenience. Let us work together to fix the issue. In-order to install the AVG please run the below tools.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
Also AVG remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe

After running the tool please restart the PC and follow the below link to install AVG Antivirus.
http://files-download.avg.com/inst/mp/AVG_Antivirus_1924.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.

2

Hi Andrea,
We apologize for the inconvenience this has caused you. Could you please confirm if you have tried adding the Google Chrome to your exceptions? Please add chrome.exe to exceptions and check. Here is a link with the steps to add it to exceptions : http://avgclick.me/AddException
Thank you!

4

Hi Sarath,
same problems:
I run the clear; ok; but when I run remover and the installer, I got same result (Descrizione: Impossibile trovare il file specificato.Codice di errore: 0xE001003D)
Have any other suggestion, please gimme one,
Thanks,
Andrea

5

Hi Andrea,
We understand your concern and appreciate all your efforts taken to fix the issue. In-order to assist with the issue better we have send a email to get connect with us in remote session. Please kindly check your email and get connected with our technician. If you have any queries please feel free to contact us, we work round the clock.
Thank you.