Hi Andrew,
We'd be glad to clarify this for you.
You've been charged 99.99 GBP for AVG Internet Security (1 computer) as auto-renewal service was enabled for its initial purchase. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Hope this clarifies the situation. Please let us know how would you like us to proceed further. Thank you.
I've have a charge of £99.99 on my credit card but with I haven't authorized it.
Please help?
Andrew
Hi Andrew,
We'd be glad to clarify this for you.
You've been charged 99.99 GBP for AVG Internet Security (1 computer) as auto-renewal service was enabled for its initial purchase. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Hope this clarifies the situation. Please let us know how would you like us to proceed further. Thank you.