Hello Walid,
We understand how something like this can really try your patience.
Could you please let us know whether you have installed any other AVG product or any 3rd party antivirus product before in your pc? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
dears am receiving error 0ex001018b every time am trying to installa avg protection appreciate your advice
Hello,
thank you for your prompt response.
actually this is a brand new laptop still nothing installed on it.
appreciate your response.
regards,
Walid
Hello Walid,
Thank you for the quick responce.
In this case, we request you to run AVG remover tool and then install AVG back in your pc to get your issue fixed. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG back in your pc please click on the following link www.avg.com/download and choose the file you need to download.
Please feel free to contact us for any further assistance. Thank you.