Hello Ramon,
We apologize for the inconvenience caused. To resolve the issue, we suggest you to remove conflicting antivirus products like Norton, McAfee, Kaspersky etc (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your AVG program by downloading from http://www.avg.com/us-en/download .Please follow these instructions and let us know the status. Thank you.
Hello Ramon,
We apologize for the inconvenience caused. To resolve the issue, we suggest you to remove conflicting antivirus products like Norton, McAfee, Kaspersky etc (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your AVG program by downloading from http://www.avg.com/us-en/download .Please follow these instructions and let us know the status. Thank you.