Error Code 0xE0010013 - Event exec_finished during install of AVG Free x64

AVG Protection
28

I have been having the same problem as well. Could you send an instructional email to me as well? Thanks in advance!

27

I am getting the same error 0xE0010013 & also tried several times with the same results, deleting & reinstalling the program, rebooting, etc.- AVG free version. Please send me the instruction email.

Thanks

3

Thank you for confirming that you have followed the instructions already but could you please confirm whether you have tried using the AVG Reset Access Tool?
Are you trying to install the AVG free antivirus?
Please mention the operating system of your PC too.

25

Hello AVG Team,
I am also having the same problem. COuld you sned me instructions on how to fix? I have tried to instal multiple time always with the same error code. 

Thank you!!!

29

I have the same problem please send my instructions as well

30

same problem, please send the instructions (eng.mar3e@hotmail.com)  or write it here ??!!!

26

Hello Balasubramanian,
i have exactly the same problem of others
(error code 0xE0010013), and i tried several
times to no avail, could you send me the email
with the instructions? Thx

24

I have the same problem please send my instructions as well

31

Hello William,
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.

1

Unable to install AVG free 64bit. Continually errors out with the following at the end of the installation:

Error code: 0xE0010013
Description: Event exec_finished

Ran AVG Zen as Administrator. Used the AVG Remover tool and tried a direct installation using http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Still unable to install.

Any help would be appreciated.

14

I too am getting the same error description but different error code. My code is 0xE0060006. Can you send me the email too please? Thank you.

4

I have done these steps and there is still a failure to download the software…

18

Peter,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.

6

I am trying to use the free version.

7

i have tried using the AVG Reset Access Tool and this also did nothing. Also i am trying to install the AVG zen pack? and my PC operating system is windows 10.

15

Hello Balasubramanian,
i have exactly the same problem of others
(error code 0xE0010013), and i tried several
times to no avail, could you send me the email
with the instructions? Thx

2
  1. To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
    2) Run the downloaded file and follow the onscreen instructions.
    3) Restart your PC when the restart option is displayed on the remover tool screen.
    NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.

    If you are getting this error for installing AVG free antivirus, please use this link: http://www.avg.com/us-en/avg-antivirus-free to download the installation file of it.
    Please feel free to contact us if you need any assistance.
9

Hello William,
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.

16

I have the same problem please send my instructions as well

13

I have been having the same problem as well. Could you send an instructional email to me as well? Thanks in advance!