Hello Nicole.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
hi i got the same error… i downloaded avg remover tool but still the same issue persist. the technician who did remote control over my laptop said it was because the trial version of avg internet security was already used up and has expired. i wa susing avg antivirus not internet security
We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=906b0000000XcQr .
Thank you.
Hello Nicole.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
hi i got the same error… i downloaded avg remover tool but still the same issue persist. the technician who did remote control over my laptop said it was because the trial version of avg internet security was already used up and has expired. i wa susing avg antivirus not internet security