Melanie,
Sorry for the trouble, make sure that you do not have any other security programs installed on your device. Refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download and run AVG Clear and Remover tool to remove traces of AVG. Note: Run AVG Clear tool first.
After restart, download AVG Ultimate as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate . We are here if you need further help.
I'm trying to install the updated version and it won't install. I keep getting this error code. I'm not sure why.
Melanie,
Sorry for the trouble, make sure that you do not have any other security programs installed on your device. Refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download and run AVG Clear and Remover tool to remove traces of AVG. Note: Run AVG Clear tool first.
After restart, download AVG Ultimate as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate . We are here if you need further help.