Michelle,
We certainly understand your concern, we apologize for the difficulties. We appreciate all your efforts in trying to fix the issue. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!
I have tried all of the support tools and tried the removal and my install will not complete
Michelle,
We certainly understand your concern, we apologize for the difficulties. We appreciate all your efforts in trying to fix the issue. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!