AVG virus. The most recent as I downloaded yesterday.
AVG Zen is where the download happens.
does this help?
Hello Jean. Thank you for providing the error message. I would request you to follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Jean, Which AVG product are you actually attempting to install?.
AVG Guru
Hello Jean. Could you please share the exact error message you receive along with the error code 0xE001003D? Do you have any older AVG programs installed on your computer? If so, please uninstall them and they try installing AVG Protection Pro. Thank you.
AVG virus. The most recent as I downloaded yesterday.
AVG Zen is where the download happens.
does this help?
Trying to install program on second PC (my license permits this). I sent invitation for second PC, followed instruction, and received above error message.
Followed instructions of cleaning up Regedit to clear the error message but didn't work. Actually didn't have any of the two AVG files that were to be deleted.
Any suggestions?
Hello Jean. Could you please share the exact error message you receive along with the error code 0xE001003D? Do you have any older AVG programs installed on your computer? If so, please uninstall them and they try installing AVG Protection Pro. Thank you.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once uninstallation is done please go ahead installing AVG Protection. To download, install and activate your AVG Protection program please follow the instructions mentioned in this link: http://bit.ly/1FKGRZI .
Please feel free to contact us should you need any further assistance.
Jean, Which AVG product are you actually attempting to install?.
AVG Guru