Hi,
We regret for the inconvenience caused
We will help you to resolve the issue.
Can you send us the screenshot of the error message to examine the issue further?
Previous email:
I have been unable to update my antivirus. It says ‘An error occurred when saving the current configuration. Connection is off-line.’ My Internet connection is fine and when I go through the following instructions that are provided and go to uninstall, then repair it says ‘There is a problem during initialisation, and then ‘invalid parameter specified’. What do I need to do?
Many thanks for your email. I have tried following your link, however it then says "installation already in progress. ERROR CODE: 0xe001f921"
I have been unable to update my antivirus. It says ‘An error occurred when saving the current configuration. Connection is off-line.’ My Internet connection is fine and when I go through the following instructions that are provided and go to uninstall, then repair it says ‘There is a problem during initialisation, and then ‘invalid parameter specified’. What do I need to do?
Many thanks for your email. I have tried following your link, however it then says "installation already in progress. ERROR CODE: 0xe001f921"
What should I do next?
Many thanks.
Thank you for the info, E W.
Let's try with an alternate solution.
Please restart your device and run AVG Clear and Remover tool from the below link:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
These tools will uninstall AVG completely and then reinstall it as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
We are here if you need further help.