Hello William,
I really appreciate all your patience and efforts. You will be receiving an email shortly. Please have the case reference # for future assistance.
Please feel free to contact us for any further assistance. Thank You.
Bill, Try removing AVG by downloading & using the 32 or 64bit 2015 Remover (http://www.avg.com/ww-en/utilities) [Scroll Down], whichever suits your system. If you're not sure about 32 or 64 bit on your system have a look @ this link (http://support.microsoft.com/en-us/kb/827218).
AVG Guru
Hello William. Thank you for providing the screenshot of the error and I am sorry once again to hear about the inconvenience caused. I would request you to boot your PC to safe mode ( http://avgread.me/1JwmD6g ) and try to run the remote control applet to get connected to our remote support. Please contact us back should you need any further assistance. Thank you.
I am trying to install AVG Ultimate to a Windows XP (professional, w/SP3) that had AVG 2013 installed (license expired). When I try to run the downloaded installer (avg_gsr_stb_all_ltst_xx.exe where xx is 95, 106 or 144), I get a Windows error message that says it has encountered an error and needs to close.
I get a similar error message and the same exception code when I go thru the AVG support process and trying to run the remote support application (support-logmeinrescue.exe).
Just clicked "send output" on the tool and the case info# for the infotool data is: 01809590
OK I tried both Safe Mode with Networking and plain Safe Mode - the remote control/support applet still quits with the similar error message as before.
Hello William. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
- Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the file is sent our level two technical team will analyze your files and will reply back to you only via email. Thank you.
Hello William,
I really appreciate all your patience and efforts. You will be receiving an email shortly. Please have the case reference # for future assistance.
Please feel free to contact us for any further assistance. Thank You.