hello I am having trouble removing exchangeinterface.global.ssl.fastly.net virus. AVG detects it and stops it affecting my browser but is unable to find it on my system to remove it. I have also tried malwarebytes and adwcleaner. My avg is current and updated. Any help would be appreciated.
Thanks
Trevor
Hello Trevor,
If AVG is able to detect and stop it, can you share the (screenshot) of AVG detection window?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I'm having the same issue as Trevor. I'm not visiting the exchangeinterface.global. site. I'm browsing other web pages and this site opens a tab in Chrome on its own and the AVG pops up saying it has blocked it. Since this page is opening on its own, something must be imbedded in my Chrome browser or computer. Please help.
thanks
Max
Hello, using google chrome and have followed their troubleshooting guide and support help. I have used chromes tool to look for malware, reset the browser, uninstalled and reinstalled chrome. I do not intentionally open any pop up they open by themselves while using the browser and avg stops them about 70 percent of the time. The virus must be resident in the registry or system files and avg is unable to detect.
Hello Trevor,
If AVG is able to detect and stop it, can you share the (screenshot) of AVG detection window?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Trevor,
I appreciate your efforts and patience so far.
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
I'm having the same issue as Trevor. I'm not visiting the exchangeinterface.global. site. I'm browsing other web pages and this site opens a tab in Chrome on its own and the AVG pops up saying it has blocked it. Since this page is opening on its own, something must be imbedded in my Chrome browser or computer. Please help.
thanks
Max
Hello Trevor,
Thank you for providing screenshot. There is no issue/threat in your computer which is why AVG protection is not detecting any threat while it's scan.
However, when you go to the browser and open exchangeinterface.global.ssl.fastly.net, AVG protection is detecting this website as a threat.
Best regards,
Alok.
Thank you, Trevor.
You can scan your PC once again and provide us the screenshot of the threat detection messgage to assist further.
Note: Please click on " See details " of the threat detection message and provide us the complete the screenshot.
Ok thank you, unable to bring up past avg actions relating to virus. Will post a screenshot the next time it comes up.