External Hard Drive Undetected

Hello Olusegun, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with external hard drive as its not connected with your device. We will check and help you to resolve it. 

Please provide the following information in order to help you better :

1.Confirm the version of operating system installed in your device.
2. How do you confirm that AVG programs causing this issue?
3. Do you get any block message from AVG? If yes, please share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Thanks in advance.

External Hard Drive Undetected after installing AVG Ultimate Multi.

Hello Olusegun, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with external hard drive as its not connected with your device. We will check and help you to resolve it. 

Please provide the following information in order to help you better :

1.Confirm the version of operating system installed in your device.
2. How do you confirm that AVG programs causing this issue?
3. Do you get any block message from AVG? If yes, please share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Thanks in advance.