Hello João,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We've created a ticket on your behalf and escalated it to our false postive analysis team. They'll further investigate why this detection is being made, even though your website URL was whitelisted and contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated. Thanks!
Hello João,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We've created a ticket on your behalf and escalated it to our false postive analysis team. They'll further investigate why this detection is being made, even though your website URL was whitelisted and contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated. Thanks!
thank you for your attention and consideration, I hope that this time the matter will be resolved once and for all. Thank you again.
Best Regards,
João Gomes
(Email address removed)