False Positive (FileRepPup) for Visme Desktop App

Viruses & Threats
3

Hi Vadim,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Upon checking our records, we're unable to find any false positive request under your account. You might have used a different email address to submit that request.
If not, please visit this link to submit a false positive request. Once you submit a request a group of analysts will review the site & whitelist it, if it goes through clean notes of AVG.
Thank you in advance!

1

Hello,

Our users are getting random warnings from AVG antivirus for our application. It's being blocked for some of the users. I've send a report already but didn't get any answer from our support team.

Here's what we tried already:

* replace the installer and use more standard one
* sign the installer and every binary file
* report false positive

It is fine for some of users, and blocked for others.

Could you please help me with that? This is the link to the application (url removed) (Windows)

Thanks. 

2

Hi Vadim,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Upon checking our records, we're unable to find any false positive request under your account. You might have used a different email address to submit that request.
If not, please visit this link to submit a false positive request. Once you submit a request a group of analysts will review the site & whitelist it, if it goes through clean notes of AVG.
Thank you in advance!