Hello Philip,
I am sorry for the inconvenience caused.
For security reasons, AVG antivirus program flags a file or URL as a threat.
If they are trusted, we recommend customers to add it to exception and provide the file information to us through this link: http://www.avg.com/submit-sample for analysis.
I request you to add the URL that was detected by AVG to exception as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Also, provide the URL information to us through the sample link provide above.
Hello Philip,
I am sorry for the inconvenience caused.
For security reasons, AVG antivirus program flags a file or URL as a threat.
If they are trusted, we recommend customers to add it to exception and provide the file information to us through this link: http://www.avg.com/submit-sample for analysis.
I request you to add the URL that was detected by AVG to exception as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Also, provide the URL information to us through the sample link provide above.
I have an RTF (Rich Text File) that I used to create a PDF file. There were no problems found in the RTF file but the PDF file is flagged by AVG and AVAST as having a URL virus. Eventually I found that the hyperlink http://www.freshcompany.net/ is considered to be a virus by AVG.
Malwarebytes and 49 other antivirus programs state that there is no virus present. Malwarebytes support stated because only 2 out of 52 commercial virus checking programs claim that this is a real virus, it must be a 'false positive'.
My problem is that when I send the PDF with the non-working link, the entire email – not just the attachment – is deleted upon receipt. People who expect my PDF newsletter are not able to read the newsletter. Other than going through the original source document to remove problem links, I can not send my newsletter. This is particularly difficult when AVG can not identify the problem in the source when scanning the entire source. AVG can check each link individually when it is clicked in the RTF source but that is a long process – better than having the file deleted as AVG does with the PDF but still not a good solution.
Why not identify specific links that are bad or just delete those links in the PDF? Why not list the problem links in the source file? It does not matter if the URL is really a false positive if the URL is replaced by asterisks or dashes – deleting the file for a false positive is overkill. If the link is truly a bad file, it should be flagged by the majority of the Anti-Virus software community.
Thanks for listening.