False positive malware

General discussion
5

Hello Anthony, 

Thank you for reaching AVG Support channel. We are sorry for the delay. We understand you have already submitted your website for analysis and you did not get response from them. Please not to worry, We will check and help you resolve it.

Please provide the following information to help you better :

1. Confirm the exact website beling blocked by AVG?
2. Do you have any case number or ticket number for your previous submission?
3. If possible, please share us the screenshot of the block message received from AVG.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

I've submitted a request to have my website removed from the AVG blacklist over a week ago. Does anyone know how long it takes to get removed from the blacklist? Or to get a response?

3

Hello Anthony, 

Thank you for reaching AVG Support channel. We are sorry for the delay. We understand you have already submitted your website for analysis and you did not get response from them. Please not to worry, We will check and help you resolve it.

Please provide the following information to help you better :

1. Confirm the exact website beling blocked by AVG?
2. Do you have any case number or ticket number for your previous submission?
3. If possible, please share us the screenshot of the block message received from AVG.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

2

Thank you for taking out your valuable time to sharing the information and we appreciate your efforts and cooperation with us.
As you have already submitted your website for analysis and you did not get response from them. Please not to worry, we will check and help you resolve it.
Since you haven't received any email from concern team, we've manually escalated the case to concern team with the website info and they will get back to you via email as soon as possible.
Meanwhile, we appreciate your patience and cooperation in this regard.

4
  1. The website being blocked is
    montserratretreat.org

    2. I don't have a case number from my previous submission, I spoke with an agent on the phone.

    3. Screenshot below
    We've safely aborted the connection on montserratretreat.org because it was infected with The display on AVG browserURL: Blacklist