False positive report / no reply from customer care

AVG Protection
1

Hello,

Our customers have reported that your software is incorrectly flagging our website, https://smezziamo-corsi.biz, as "Malware." This false alert is misleading and causing significant disruptions. Please investigate and resolve this issue as soon as possible.

We have already submitted the False Positive Form Report but have not received a response from your support team.

This matter is urgent and requires your prompt attention.

Thank you.

Sincerely,
Lisa Brusegan
CE COURSES LLC

3

Hello Lisa.
You've reached the AVG community support forum.
We apologize for the inconvenience casued to you. I understand that your website is getting blocked by AVG. we'd recommend that you submit the detected website for false-positive analysis using this link https://www.avg.com/en-gb/false-positive-file-form#pc. Once you've submitted the false-positive report, our concerned team will analyze the detected website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.

Thank you for understanding in advance!

2

Hello Lisa.
You've reached the AVG community support forum.
We apologize for the inconvenience casued to you. I understand that your website is getting blocked by AVG. we'd recommend that you submit the detected website for false-positive analysis using this link https://www.avg.com/en-gb/false-positive-file-form#pc. Once you've submitted the false-positive report, our concerned team will analyze the detected website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.

Thank you for understanding in advance!