False positive: syncthing-1.23.7-setup.exe

Viruses & Threats
6

Hello Bill,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Please ensure that the file you upload doesnot exceed 50MB.
If your file is huge and greater than 50MB, please let us know about it.
Also, clarify us whether you are trying to upload the exe file for the false positive request. If your file is less than 50 MB, then I suggest you to clear the browser cookies and caches from all the time and check the upload.
Please check the false positive upload on your other browsers and let us know if the request was submitted successfully.
Awaiting your response

1

I have attempted to use the false-positive form: False Positive File Form

However every time I try to upload the file, I get an error page like the following:

---------------------------------------------------------------

Internal Server Error - Write

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #4.d83a2f17.1692205203.3057020

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SHA256 file hash: 5adeb131ed0646a2dda200d182be9e679db67e4fa3c5f71b89879bf5974eb4ca

This is an open-source installer for the open-source Syncthing file synchronization tool. This installer is not malware.

Documentation: https://github.com/Bill-Stewart/SyncthingWindowsSetup/

Direct download link: https://github.com/Bill-Stewart/SyncthingWindowsSetup/releases/download/v1.23.7/syncthing-1.23.7-setup.exe

Please advise when this false-positive can be remediated.

Regards,

Bill Stewart
5

Hello,

Thanks for the response. I attached the file to the email. To bypass email filtering, I renamed the syncthing-1.23.7-setup.exe to syncthing-1.23.7-setup.txt and added a password to the zip file. The zip file password is notmalware. You will need to extract the zip file, which will extract the file syncthing-1.23.7-setup.txt. You will need to rename syncthing-1.23.7-setup.txt to syncthing-1.23.7-setup.exe and then submit syncthing-1.23.7-setup.exe as a false-positive. Please advise when completed.

Regards,

Bill

4

Thank you for updating the status, Bill.

As I mentioned in the email, I've already forwarded your concern to our false positive analysis team.
They'll analyze the setup file and contact you via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!

2

Hi,

The file is less than 50MB. Please see here:

Releases · Bill-Stewart/SyncthingWindowsSetup · GitHub

You will see there that the file syncthing-1.23.7-setup.exe is only 23 MB in size.

I have cleared the cache and all settings and tried Firefox, Chrome, and Edge. All give the same error condition when I attempt to upload the file.

Please try it yourself: Download the syncthing-1.23.7-setup.exe file from the above site and attempt to submit as a false-positive at False Positive File Form

Please reply back to this thread after you have downloaded the file yourself and submitted it as a false postive, and report your results.

Regards,

Bill

3

Thank you for writing back to us, Bill.

We're sorry to hear that you're facing the same error while trying to upload from other browsers as well.
Regrettably, we're unable to download the setup file on our end.
However, you needn't worry. We've sent an email to your registered email address with AVG. Please check your inbox/spam folders to find the email and use it to share the setup file as an attachment.