Greetings,
We're glad to clarify this for you.
From your description, it possibly seems to be a false positive.
Sometimes, this might happen if our virus definitions doesn't include the pattern of your website, which results in incorrect reporting.
In this regard, we'd suggest you to submit a false positive request via this link.
A group of analysts will review the url & whitelist, if it is found safe or goes through clean notes of AVG.
Thank you for your understanding in advance!
I am on a Windows 10 machine, running AVG Business and I have False Positive URL:Phishing message on the site:
https://www.anunciola.es/
It is our website.
My question is:
Why does AVG detect it as phishing?
What the criteria does AVG have to classify a website as phishing?
What we have to do for change this behavior?
It is very frustrating to see a False Positive because this means that other users who use this antivirus cannot enter our website.
Thanks,
Screenshot
Thank you very much for the reply.
I would like to know why the website will be granted as malicious and what criteria AVG makes this decision.
The truth is that we don't know what could be the cause of this analysis because we reviewed the code with Google and Bing tools and its ok.
Maybe we need change something.
Thank you for submitting the URL.
Our concern team will check the website and its coding and contact you via email about it.
Google Site status according to Safe Browsing (https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.anunciola.es%2F" target="_blank) - No unsafe content detected
Thanks for the quick solution of the issue. Today I have received the mail from AVG team:
Thank you for contacting AVG.
Please accept our apologies for the inconvenience caused. The detection by AVG was incorrect and was removed in a recent AVG update, please wait at least 24 hours.
I have verified that our Spanish website "anuncios clasificados" - https://www.anunciola.es/
can be accessed correctly without AVG warning notice.
Have a good day!
Our pleasure.
Glad to know that you have issue has been resolved.
Thank you for choosing AVG!
Appreciate your efforts in sharing us the screenshot of the Google's safe browsing report. Please wait for an email from the concerned team for the clarifications regarding the clean notes of AVG (how it is detected as malicious) & to whitelist the website.
Thank you for your understanding in advance!
Greetings,
We're glad to clarify this for you.
From your description, it possibly seems to be a false positive.
Sometimes, this might happen if our virus definitions doesn't include the pattern of your website, which results in incorrect reporting.
In this regard, we'd suggest you to submit a false positive request via this link.
A group of analysts will review the url & whitelist, if it is found safe or goes through clean notes of AVG.
Thank you for your understanding in advance!