I am in the process of opening an online store. It is hosted on Siteground and built with WordPress with standard plug ins. I have security installed, and had the site scanned and confirmed it is clean. I also ran an SSL check, which also came in clean, yet, the site keeps triggering a "fake e-shop" alert.
What is the best practice to resolve this? I am running out of ideas, but can't have this popping up as it scares everybody away.
Hello Zsolt,
Thank you for contacting AVG Community Support.
We understand that your AVG detection Fake e-shop alert.
We are really sorry to know this. We'll certainly check and help you out.
Since you suspect that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link: https://www.avg.com/en-ww/report-false-positive
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!
Thank you for taking the time to write back to us, Zsolt.
We would like to inform you AVG and Avast are under same company named Gen (https://www.gendigital.com/us/en/).
We understand that you have already submitted the false postive form and did not get a reply.
We are really sorry to know this. We'll certainly check and help you out.
Could you please provide some more information about the detection to check this from our end. We have sent you an email requesting more information. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.