Hello Catherine,
We'd be glad to help you in resolving the issue.
AVG Ultimate does include AVG Internet Security Multi-device and AVG TuneUp Unlimited devices subscription.
Do you receive purchase prompts in both of these programs? If you could provide us the screenshot, we will be able to get a clarity and assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
I bought AVG Ultimate at Office Depot, downloaded it but it will not work and tries to make me pay again. I took all old downloads off but it still won't work. How do I fix this?
Hello Catherine,
We'd be glad to help you in resolving the issue.
AVG Ultimate does include AVG Internet Security Multi-device and AVG TuneUp Unlimited devices subscription.
Do you receive purchase prompts in both of these programs? If you could provide us the screenshot, we will be able to get a clarity and assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.