I am trying to install a file from the Open University, its one of the key programs I need to use for my degree. The file…exe keeps getting moved to quarantine, if I restore the file from quarantine, go to open the program it moves the file back in to quarantine, so I'm in an endless cycle of being unable to open a clearly safe program. AVG, how do I keep a file out of quarantine other then removing AVG?
Hello Holly,
I apologize for the inconvenience this may have caused. If you are sure that the file in question is a legitimate and not infected, please add it to AVG exceptions list as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning .
I am having the same issue except even still added to exception it will still do it randomly.
Hello Danny,
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
I am having the same issue except even still added to exception it will still do it randomly.
Hello Holly,
I apologize for the inconvenience this may have caused. If you are sure that the file in question is a legitimate and not infected, please add it to AVG exceptions list as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning .