Well why not tell all of us how to do it ?
I suspect you don't know how.
This has gone on since January and it is now April.
Time for AVG to solve this, it is a distraction. Poor service AVG, I pay for most of your products and expect better of you.
Hello Cy.
We're here to help. Could you share a screenshot (http://avgclick.me/getscreenshot) of the error message? Did you use AVG Clear and Remover tools to uninstall AVG when you re installed?
Thank you, Cy.
The screenshots are visible now. I have sent an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
After receiving daily error boxes that firefox_pass.dll couldn't be loaded (from c:\Program Files\AVG\Antivirus\firefox_pass.dll), I uninstalled AVGIP, rebooted, reinstalled AVGIP and the error has returned. What now?
Hi Gerry,
This isn't the experience we want you to have.
We're glad to help you with this. There are several reasons for this to happen such as outdated version of Firefox, unknown extensions enabled, awaiting windows update. Hence, we're uncertain about the exact cause.
Would you be so kind to let us know when you receive this message. Is it while accessing AVG or Firefox or frequently?
Also, to check the product details in your account & suggest you with the appropriate support option, please write back to us in an individual post.
Reason being, privacy concerns. Thank you for your understanding in advance!
Here's the screenshot.
I did uninstalled AVG, ran AVG Remover. Rebooted as many time as needed, plus one more time. Then reinstalled AVG IP and I still get the error!
So what now??
Hello Cy.
We're here to help. Could you share a screenshot (http://avgclick.me/getscreenshot) of the error message? Did you use AVG Clear and Remover tools to uninstall AVG when you re installed?
Well why not tell all of us how to do it ?
I suspect you don't know how.
This has gone on since January and it is now April.
Time for AVG to solve this, it is a distraction. Poor service AVG, I pay for most of your products and expect better of you.