Firewall vs Updates

Hello Jack,

I apologize for the inconvenience caused to you. I located your account details and I see that you are having AVG antivirus program. There is no firewall component is anti-virus. Please have a look at this link: http://www.avg.com/us-en/internet-security.

Feel free to get back to us for any further assistance.

Thank you.

For some reason my AVG suddenly updates simply do not happen and I have no access to the AVG Firewall button info.  It says in orange "Activate Now" but when I click on it says RELOAD.  Thus I cannot follow the instructions on the site to bring up settings, etc.

Hello Jack,

I apologize for the inconvenience caused to you. I located your account details and I see that you are having AVG antivirus program. There is no firewall component is anti-virus. Please have a look at this link: http://www.avg.com/us-en/internet-security.

Feel free to get back to us for any further assistance.

Thank you.