Firewall won't activate

AVG Protection
8

Hello Lucas,
We apologize for the inconvenience caused.
Have you logged in on your AVG Zen using your AVG My account username and password?
Have you restarted your system once you have completed the installation of AVG Protection?
Thank you.

1

hi, i have bought the protection pro but i cannot activate the firewall. When i try to activate it, it asks me to buy the full version of the internet security, like if i was using a free version.
other than that, everything seems right.
any idea?

thanks

7

Hello Lucas,
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
Thank you.

3

nah, thank you. you have made a frustrating experience become a positive one.

4

Lucas, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5
  1. Close and reopen the AVG program.
    7. Click Connect in the right top part of the Zen window.
    8. Click Create a new Zen Network or Connect to an existing Zen Network.
    9. Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
    10. AVG Zen will recognize your subscription and your AVG product will be activated.
    If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
    Please feel free to get back to us for further assistance.
    Thank you.
6

Hello Lucas,
We apologize for the inconvenience caused.
Have you logged in on your AVG Zen using your AVG My account username and password?
Have you restarted your system once you have completed the installation of AVG Protection?
Thank you.

2

Hello Lucas,
We regret for the inconvenience. Please try to reactivate the AVG Zen program using the instructions provided below and check whether it resolves the issue.
1. Click on your email id on the right top corner of the AVG Zen program.
2. You could find the option to logout as admin, please click on it.
3. Once done you will be logged out as admin.
4. Now you could find Connected button in place of your email id.
5. Please click on it and select 'Leave this network'.