First scan got stuck and can not uninstall/fix AVG Free

AVG Performance
2

Hello Reijo,

I apologize for the inconvenience and I appreciate your efforts so far. Please use AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove the traces from your PC. After the uninstallation, refer this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install the updated AVG Antivirus free.

If you face any difficulties, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product] of the scan progress to check and escalate the case.

3

Hello Reijo,

I apologize for the inconvenience and I appreciate your efforts so far. Please use AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove the traces from your PC. After the uninstallation, refer this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install the updated AVG Antivirus free.

If you face any difficulties, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product] of the scan progress to check and escalate the case.

1

Hi,
I installed AVG Free from www.avg.com. First scan and it got stuck to 6 % (rootkit scan). I read I should use AVG removal tool. Tried it but it could not find any AVG products, though I run it anyway. Now I have runned it two times and without a result. I still have this dysfunctional AVG Free. I tried also conventional way uninstalling but then it only gives me error message: 1xe0010002.

Really really frustrated with this now since the product is stuck in my computer.